Customer Success Senior Executive
Location: Athens, Greece
About Apifon
At Apifon we develop Enterprise Messaging and Marketing Automation technologies, enabling leading brands in Greece and abroad to communicate effectively with their audience. Our Customer Success Team acts as a strategic growth partner for our existing clients, ensuring their success and driving value maximization through our platform.
About the Role
We are seeking a seasoned professional with a proven track record in the Messaging Industry to take ownership of our Medium-to-Big tier accounts, with a dedicated focus on the Retail and E-commerce sectors. You will combine sharp commercial acumen and strategic brand management with the technical depth required in a fast-paced SaaS environment. The ideal candidate will serve as a trusted advisor to our clients, ensuring a smooth onboarding experience while proactively identifying high-value business opportunities, managing operational workflows, and overseeing technical troubleshooting.
- Key Responsibilities
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• Take full ownership, drive retention, and provide strategic guidance to VIP Accounts (Retail & E-commerce), aiming to maximize client satisfaction and loyalty.
• Proactively identify upsell and cross-sell opportunities by pitching innovative ideas and custom solutions that leverage our evolving Product Roadmap.
• Consult brands on how to optimize their digital omnichannel strategies, ensuring they stay ahead of messaging industry trends.
• Oversee both troubleshooting processes and new tech rollouts, bringing the tech-savviness and sharp eye needed to grasp complex concepts quickly. - What We Are Looking For
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• 4+ years of proven experience within the Messaging/Telcos/CPaaS Industry (SMS, Viber, Email, WhatsApp, Omnichannel).
• Experience in Account Management, Customer Success, Business Development, Professional Services, or Customer Experience ideally within a SaaS, Tech, E-commerce, or a Digital Marketing Agency environment.
• Ability to spot business opportunities.
• Excellent presentation and interpersonal skills.
• Passion for selling complex solutions and interactive messaging concepts.
• Comfort with technology and strong understanding of system structures (APIs, Webhooks) with the ability to steer technical conversations and monitor implementations from start to finish.
• A true team player with strong professional substance, diplomacy, and a robust client-centric attitude.
• Fluency in both Greek and English (written and verbal).
• Fulfilled military obligations (if applicable). - Why Join Apifon
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• Competitive remuneration package.
• A modern, tech-driven, and dynamic working environment.
• The opportunity to shape strategies for the biggest Retail & E-commerce brands in Greece.
• An amazing and enabling team culture with great teammates.
• Onboarding teammate because starting strong matters.
• Top-tier work equipment, laptop, personal smartphone, and all the essential tech accessories.
• Private health insurance package.
