What is AI Auto-Templating for Viber?
AI Auto-Templating is a mechanism that automatically converts eligible plain-text Viber messages into registered transactional templates. It identifies recurring patterns in your traffic, generates the corresponding templates, and submits them for approval as Transactional or OTP Viber templates — all without modifying your API requests.
Why Viber Changed Its Transactional Template Policy
As of July 1, 2026, Viber changed its templating policy: plain-text messages that were previously billed as transactional are now treated as promotional unless sent through an approved template. Registering templates manually for every message type is time-consuming and needs to be repeated for every change and every market. AI Auto-Templating was built to remove that overhead entirely.
How Viber Template Auto-Registration Works
AI Auto-Templating operates in three steps, entirely in the background:
- Detects: Transactional and OTP traffic is identified in real time.
- Builds: Variables are extracted, and a compliant template is generated.
- Approves: The template is submitted and approved by Viber, with no manual step required.
Your API request stays exactly as it is; Apifon handles the rest.
Benefits of Automatic Viber Template Registration
- No manual migration, no API changes: Νothing to audit, rewrite, or reintegrate; the mechanism works directly on top of your existing requests.
- Avoid unnecessary messaging costs: Τransactional traffic that isn't registered as an approved template gets billed at the promotional rate; AI Auto-Templating keeps eligible traffic correctly classified.
- No development effort: Detection, template generation, and Viber approval all run on Apifon's side, with zero lines of code changed on yours.
- Fast approval: Templates are generated and submitted automatically, with approvals typically completed in seconds.
Which Viber Messages Qualify for Auto-Templating
AI Auto-Templating applies only to Viber messages containing plain informational text. Messages that include buttons, images, carousels, or files are treated as promotional and are not eligible; they continue to be sent through the standard flow.
At Apifon, we don't just adapt to industry changes—we help shape what's next. Want to stay ahead? Talk to one of our experts.
