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Senior Associate, Account Executive

As a Senior Associate, Account Executive you will communicate with existing customers of the company so as enhance product loyalty and promote added-value services. Process orders, prepare correspondences, and fulfil customer’s needs to ensure overall satisfaction. Rely on instructions and pre-established guidelines to perform the functions of the job. 

Key duties and responsibilities

• Create and maintain customer accounts.
• Handle customers’ complaints.
• Cross-selling and upselling our existing customers.
• Manage a large number of incoming calls and customer service inquiries.
• Build sustainable relationships of trust through open and interactive communication with customers.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analysing customer information.
• Achieve personal/team sales targets.
• Follow communication procedures, guidelines, and policies.
• Assist with the placement of orders and refund requests.
• Assist with the cancellation or the upgrade of accounts.
• Report any identified defects related to Apifon Platform and services provided.
• Keep up with market developments and competition.
• Responsible for updating the CRM data with all collected information and the negotiations that have been made, properly and timely.
• Be aware of and comply with corporate policies and procedures.
• Report information security events and vulnerabilities to the Information Security Officer.
• Serve as the lead point of contact for all customer account management matters.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Forecast and track key account metrics (e.g. monthly, 4-month sales results and annual forecasts).
• Answer questions about warranties or terms of sale.
• Managing high-profile and VIP customers
Desired Qualifications

• Excellent Knowledge of English (oral and written).
• Solid experience with CRM software (e.g. HubSpot), MS Office and internet programs.
• Knowledge of computer and technology.
• High school diploma or equivalent; college degree preferred.
• At least 5 years proven work experience as an Account Executive, or relevant role
Soft Skills

• Ability to multi-task, prioritise and manage time effectively.
• Customer orientation and ability to adapt/respond to different types of characters.
• Strong verbal and written communication skills.
• Excellent listening, negotiation, and presentation abilities.
• Ability to establish and maintain effective relationships with customers.
• Cooperative and team player.
• Pleasant personality.
• Professionalism.
Benefits

• Being part of an inspiring and friendly environment
• An annual amount for training purposes in order to develop your skills and expertise
• A great opportunity to grow and work with the most amazing people in the industry
• Fitness snacks in the office
• Extra benefits like meal tickets etc.
• Private Health Coverage on a Company’s group program

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