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Junior IT Operations Engineer

We are looking for a new IT Operations Specialist to join our team in Thessaloniki!

You will be working within the IT Operations team, to ensure employees and systems across all physical and remote sites can work effectively, by maintaining the existing hardware infrastructure (networking, servers, phone system, computers, laptops, mobile devices) and identifying issues and areas of improvement.

Key duties and responsibilities

• Resolve IT Support Requests against agreed Objectives, KPIs and SLAs.
• Escalate Advanced Cases.
• Maintain Service Records and Documentation.
• Provide hands-on or remote support across all Apifon employees or systems.
• Interact with external suppliers to improve efficiencies and services.
• Keep confidential all client and company proprietary information.
• Report any identified non-conformities related to Apifon Platform and services provided.
• Report information security events and vulnerabilities to the Information Security Officer.
Desired Qualifications

• Bachelor’s degree in Computing or relevant field
• Windows (Server 2016, Windows 10) or Linux Orientation
• Knowledge in containerization technologies will be a plus (i.e., Docker)
• Familiarity with either Networking, Operating Systems, Databases
• Containerization experience is a plus
• Some scripting experience bash, python
• Knowledge in Ansible will be a plus
• Knowledge in Terraform will be a plus
• Some experience with virtualized environments Azure or AWS Cloud Providers
• Strong desire to learn and grow
Soft Skills

• Excellent troubleshooting skills
• Strong problem-solving and analytical skills
• Excellent oral and written communication skills
• High self-initiative with the ability to work well under pressure
• Knowledge of handling general office equipment
• Proficient in technology especially Office 365 applications

• Being part of an inspiring and friendly environment
• An annual amount for training purposes in order to develop your skills and expertise
• A great opportunity to grow and work with the most amazing people in the industry
• Private Health Coverage on a Company’s group program (requires one-year work)

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