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Customer Services Associate

We are looking for a passionate Customer Services Associate to join our customer support team in Thessaloniki.

In this role you will have to quickly adapt to customer needs to deliver human and consultative support experience through creative problem solving and a thorough knowledge of how our Platform works. You will support our partners’ community and take care of the their daily needs.

Key duties and responsibilities

• Managing the incoming customers’ requests
• Communicating daily with the providers in order to solve technical problems.
• Monitoring messages’ traffic.
• Customers training on Apifon’s platform.
• Solving and avoiding daily issues.
• Providing high level of customer satisfaction.
• Keeping policies and procedures.
• Ensure that the root causes of customer complaints are identified and that corrective action eliminates or reduces the causes of customer complaints.
• Promote customer focus
• Obtain customer feedback relating to services
• Record customer requirements
• Monitor customer satisfaction
Desired Qualifications

• Proven experience in a position of customer care, customer support or technical support
• Bachelor degree in Computer Science
• Good understanding of PHP, CSS, HTML
• Very good knowledge of MS Office
• Very good written and verbal communication in English
Soft Skills

• Very good communication skills
• Ability working under pressure
• Team player
• Desire for personal development
• Be patient and focused on details

• Being part of an inspiring and friendly environment
• An annual amount for training purposes in order to develop your skills and expertise
• A great opportunity to grow and work with the most amazing people in the industry
• Private Health Coverage on a Company’s group program (requires one-year work

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