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Customer Support

We are looking for a passionate Customer Support member to join our team in Thessaloniki.

The main responsibilities of the customer support are to help customers understand the product, answer to any inquiries they might have and take care of the daily functions of the company.

Responsibilities

• Setting up all the incoming requests from support@apifon.com and send@apifon.com (managing the incoming customers’ requests)
• Communicating daily with the providers in order to solve technical problems
• Monitoring messages’ traffic
• Secretarial duties of the call center
• Customers training on Apifon’s internet tools
• Solving and avoiding daily issues
• Creating Newsletters
• Providing high level of customer satisfaction
• Keeping policies and procedures

Requirements

• Proven experience in a position of customer care or technical support
• Bachelor degree in Computer Science
• Good understanding of PHP, CSS, HTML
• Good knowledge of Photoshop
• Very good knowledge of MS Office
• Very good written and verbal communication in English

Soft skills:

• Very good communication skills
• Ability working under pressure
• Team player
• Desire for personal development
• Be patience and focus on details

Benefits

• Being part of an inspiring and friendly environment
• An annual amount for training purposes in order to develop your skills and expertise
• A great opportunity to grow and work with the most amazing people in the industry
• Private Health Coverage on a Company’s group program (requires one-year work)

Apply for this Job

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Please review our HR Policy

Join our talented pool!

We’re always on the lookout for talented people
who can bring fresh ideas to our team.

Upload your CV     
By submitting, you consent and allow apifon to store and process the above personal information on our database.
Please review our HR Policy