Support Team Member

About Us

Apifon is a technology company that develops business messaging services. It maintains offices in Thessaloniki, Athens and Madrid.

Through Apifon platform businesses can grow their audience, create multichannel messaging campaigns, measure their performance and enable marketing automations to increase revenues and improve customer experience.
All achieved through multiple communication channels like SMS, RCS, Email, Viber, and other chat apps.

Apifon’s platform is used by marketing and operations teams around the world and across a wide range of verticals including retail and ecommerce, banking and insurance services, healthcare, travel and hospitality, logistics and automotive.

As part of Apifon’s continuous growth we are looking for a new member at our support team. The main responsibilities of the Support Team Member are supporting the customers and taking care of the daily functions of the company.

Responsibilities


  • 1. Setting up all the incoming requests from support@apifon.com and send@apifon.com (Managing the incoming customers’ requests).
    2. Communicating daily with the providers in order to solve technical problems.
    3. Monitoring messages’ traffic.
    4. Secretarial duties of the call center.
    5. Customers training on Apifon’s internet tools.
    6. Solving and avoiding daily issues.
    7. Creating Newsletters.
    8. Providing high level of customer satisfaction.
    9. Keeping policies and procedures.

Requirements


  • ● Proven experience in a position of customer care or technical support
    ● Bachelor degree in Computer Science
    ● Good understanding of PHP, CSS, HTML
    ● Good knowledge of Photoshop
    ● Very good knowledge of MS Office
    ● Very good written and verbal communication in English

Soft Skills


  • ● Very good communication skills
    ● Ability working under pressure
    ● Team player
    ● Desire for personal development
    ● Be patience and focus on details

What's in it for you


  • ● Being part of an inspiring and friendly environment
    ● An annual amount for training purposes in order to develop your skills and expertise
    ● A great opportunity to grow and work with the most amazing people in the industry
    ● Private Health Coverage on a Company’s group program (requires one year work)
Apply Now